🔁 Return & Refund Policy | Souqic.com
We want you to love your purchase, but if you're not completely satisfied, we're here to help.
✅ Returns
You have 14 days from the date of delivery to return an item.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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You must provide proof of purchase (order number or confirmation email).
Non-returnable items include:
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Gift cards
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., cosmetics, underwear) if opened or used
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Digital downloads or software
To initiate a return, contact us at:
📧 returns@souqic.com
We’ll provide a return address and instructions.
💸 Refunds
Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at:
📧 support@souqic.com
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or sent in error.
❗ Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account.
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Contact your credit card company – it may take some time before your refund is officially posted.
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Still no luck? Email us at support@souqic.com